Contact Us

Contact us form

We may be able to answer your question straight away using our Frequent Questions facility, located in the library.

In some circumstances, we need to discuss answers with you.  For the following enquiries, please call us using the numbers below.  We ask you to do this due to either the complexity (or the emergency nature) of the enquiry. 

No Water - 0845 746 2200
No Electricity - 0800 195 4141
Wastewater flooding - 0845 602 0406
Setting up a payment plan (water meter) - 0845 746 2222
Setting up a payment plan (no water meter) - 0845 746 2211
Business customer billing team - 0845 746 2255

For all other queries, please fill in your details and comments in the form below - we will respond as promptly as possible.

* = required information

Personal details

First name: *

Surname: *

House/Flat name/number: *

Road/Street name: *

Town:

County: *

Postcode: *

Daytime telephone:

Your email address: *

UU customer account number (you can find this from your water bill):

Subject of Enquiry: *

Your enquiry/comments: *